1. Introduction

These Terms and Conditions govern the use of services, website, and products provided by Zatuma Solutions. By booking a service, purchasing a product, or engaging with our business, you agree to comply with and be bound by these terms.

2. Services Offered

Zatuma Solutions provides:

  • Pest control services
  • Cleaning services for residential and commercial spaces
  • General home and property maintenance
  • Sale of pest control products, cleaning agents, equipment, and supplies

All services are subject to availability and confirmation.

3. Service Bookings

  • Bookings can be made via phone, WhatsApp, email, or website
  • A booking is only confirmed after acknowledgment from our team
  • Clients must provide accurate details including location, service type, and preferred schedule

Zatuma Solutions reserves the right to decline or reschedule bookings based on availability or operational constraints.

4. Pricing and Payments

  • All prices are communicated prior to service delivery or product purchase
  • Pricing may vary depending on site conditions, size, and complexity
  • Accepted payment methods include M-Pesa, bank transfer, or cash unless otherwise agreed

For Services:

  • Full or partial payment may be required before or after service completion

For Products:

  • Full payment is required before dispatch or delivery

5. Cancellations and Rescheduling

  • Clients must notify us in advance for cancellations or rescheduling
  • Late cancellations may attract a fee
  • Zatuma Solutions may reschedule due to weather, safety concerns, or unforeseen circumstances

6. Service Conditions

Clients are responsible for:

  • Providing safe and accessible working conditions
  • Removing or securing valuable and fragile items
  • Informing us of any hazards, allergies, or special requirements

Zatuma Solutions shall not be held responsible for:

  • Pre-existing damages
  • Issues arising from failure to follow post-service instructions

7. Pest Control Disclaimer

  • Results may vary depending on infestation level and environmental conditions
  • Multiple treatments may be required for full control
  • Clients must follow all aftercare instructions for effectiveness

Any warranties or guarantees will be clearly stated in the service agreement where applicable.

8. Product Sales

  • All products are subject to availability
  • Product descriptions are provided as accurately as possible
  • Clients are responsible for proper usage according to instructions

Zatuma Solutions is not liable for misuse or improper handling of products.

9. Returns and Refunds

  • Returns are only accepted for defective or incorrect products
  • Claims must be made within 24 to 48 hours of delivery
  • Services once delivered are non-refundable unless otherwise agreed

10. Limitation of Liability

  • Zatuma Solutions shall not be liable for indirect, incidental, or consequential damages
  • Liability is limited to the amount paid for the service or product

11. Health and Safety

  • Our team follows safety standards and uses approved products
  • Clients must adhere to safety instructions provided during and after service
  • Children and pets should be kept away during treatment where applicable

12. Privacy

Client information is collected and used solely for service delivery, communication, and business improvement. We do not share personal data with third parties without consent unless required by law.

13. Changes to Terms

Zatuma Solutions reserves the right to update or modify these Terms and Conditions at any time. Continued use of our services constitutes acceptance of any updates.

14. Contact Information

15. Governing Law

These Terms and Conditions are governed by the laws of Kenya. Any disputes shall be resolved within the jurisdiction of Kenyan courts.

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